Services/fees

•  Submit all primary claims electronically to the clearinghouses or via paper if required  
•  Submit secondary claims to payers when required  
•  Post all electronic and paper remittances from insurance
•  Review outstanding AR every 30-45 days, including Personal Injury and Workers Comp (per agreement with office)  
• Assistance via phone/email during business hours

Service offered on a case by case basis. This is in place to help mitigate stress during times of natural disasters and other circumstances beyond the providers control. 

• Temporary remote access to provider’s computer to review outstanding AR to locate claim payments, address patterns in denials 
• No payment posting, send all found EOBs to office for posting 
• Any items too old to post or recover/correct will be written off. Patient payments will remain. 
• Office will need to provide log ins for all portals and clearinghouses or have that info saved in web browser on computer 
• Send summary detailing all denials and what should be done to resolve if within timely filing